At Niralii, we are committed to providing you with the highest-quality products. If you are not completely satisfied with your purchase, we are here to assist you.

India:

We offer exchanges within India only. To request an exchange, please email us at threadlaneretail@gmail.com within 24 hours of receiving your order. Customers are responsible for the cost of return shipping and a standard shipping fee for the replacement dispatch. Once we receive the original product, your exchange will be processed and shipped within 5–7 working days.

International:

At this time, we do not offer exchanges for international orders.

Returns:

All purchases made on Niralii’s website or through our authorized stockists are final. We do not offer refunds on completed purchases.

Order Cancellations:

You may request to cancel your order within 24 hours of placing it. If the order has not yet been processed, a refund will be issued via your original payment method within 7–15 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at [Insert Email] within 24–48 hours of delivery. Kindly include:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

We will promptly assess your request and, if applicable, provide a replacement of the same item.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

• Personalized or custom-made products

• Earrings, tights, or other hygiene-sensitive products

• Items purchased during sales or promotional events

• Gift cards

These policies help us ensure product quality and safety for all customers.

Refunds for Damaged or Missing Items

For verified cases of damaged or missing items, you may be eligible for a refund. Once your request is approved, the refund will be processed to your original payment method within 7–10 working days, excluding shipping fees. Processing times may vary depending on your bank or payment provider.